FAQ
We understand you may have questions before starting therapy. Here are some of the most common ones we receive.
FAQ
Find quick answers to your most common questions.
We’ve grouped the most common questions into categories to help you find answers quickly.
What should I expect when starting services?
The first step is a confidential assessment. During this appointment, a clinician will review your history, current concerns, and goals to determine the most appropriate level of care. This helps ensure you receive the right support from the beginning.
After the assessment, our team will explain recommendations, scheduling options, and next steps. If services are appropriate, treatment can often begin quickly.
How long does the intake process take?
The assessment typically takes 45–60 minutes. Scheduling can often occur within a few days, depending on availability and urgency.
What levels of care do you offer?
We provide:
- Outpatient Counseling (OP)
- Intensive Outpatient Programming (IOP)
- Psychiatric Evaluation
- Medication Monitoring
- Peer Recovery Support
- Case Management and Care Coordination
Services are individualized based on clinical need.
Do you accept insurance?
Yes. We accept New Jersey Medicaid (NJ FamilyCare) plans and most major insurance carriers. Our staff can help verify coverage and explain benefits before services begin.
What if I don’t have insurance?
Contact our team. We can discuss options and help connect you with potential coverage resources when available.
Do you offer telehealth?
Yes. Many services are available through secure telehealth when clinically appropriate and permitted by insurance.
How often will I attend treatment?
Frequency depends on the recommended level of care. Some individuals attend once per week, while others attend multiple sessions per week if participating in Intensive Outpatient Programming (IOP).
Your schedule will be explained clearly during intake.
How long does treatment last?
Treatment length varies based on individual progress, goals, and clinical recommendations. Some people participate for a few months, while others continue longer for additional support and stability.
Will my information remain confidential?
Yes. Services are confidential and protected under federal and state privacy laws, including HIPAA and 42 CFR Part 2 regulations related to substance use treatment.
Information is only shared with outside parties when written consent is provided or when legally required.
Do you work with court or probation referrals?
Yes. We coordinate with referral sources when appropriate and when consent is provided. Our goal is to support both recovery and compliance requirements.
What if I miss an appointment?
Contact the office as soon as possible. We will help reschedule and keep your treatment plan on track.
Can family members be involved?
Family involvement can be beneficial and may be included when appropriate and when you consent.
What happens if I relapse?
Relapse does not mean failure. It is often part of the recovery process. Our team will reassess your needs and adjust the treatment plan to provide additional support.
How do I schedule an appointment?
You can call our office, submit a contact form, or request an appointment online. Our staff will guide you through the next steps.
When should I seek immediate help?
If you or someone else is in immediate danger, call 911 or go to the nearest emergency room. For crisis support, you can also call or text 988 for the Suicide and Crisis Lifeline.
How quickly can I start?
Many clients are scheduled within a few days, depending on availability, urgency, and insurance verification.
Still have questions?
Contact our team — we’re here to help you get started.